This Policy explains when COMPANY LEGAL NAME (“GHIYATH QUANT”, “we”, “us”) refunds money and how you cancel the Service. It forms part of our Terms and Conditions; capitalised terms have the meaning given there.
1How you pay
1.1Registration is free. You are invoiced once per calendar month, after the fact, for the Profit Share on winning settled Cycles and, where you use it, the rebalancing Service Fee, plus VAT. A month with no winning Cycle is invoiced at zero.
1.2Nothing is paid in advance. There is no subscription, no prepaid period and no package.
2Fees are not refundable
2.1Profit Share is charged only after a Cycle has settled and the profit has already been realised on your own broker account. The Service Fee is charged only for rebalancing work already performed in a month with a winning Cycle. Because every fee relates to a service already delivered, fees correctly charged on an issued invoice are not refundable.
2.2A later losing Cycle does not reverse a fee charged for an earlier winning Cycle.
3When we do refund
3.1Overpayment. If you pay more than the invoiced amount, the excess is credited to your account. You may leave the credit to be applied against future invoices, or ask us to refund it.
3.2Our error. If we invoice you a wrong amount, we will tell you as soon as we discover it. You choose whether the difference is credited to your account against future invoices or refunded to you.
3.3Goodwill credit. We may from time to time grant a bonus or goodwill credit at our discretion. Such credit can be used against invoices only and is never paid out in cash.
3.4On termination, any refundable credit remaining on your account (clauses 3.1 and 3.2) is refunded to you after your final invoice is settled.
4How to request a refund
4.1Send a written request from your registered email address to REFUND EMAIL, stating your name, the invoice number and the amount.
4.2We process approved refunds within fourteen (14) days of receiving the request.
4.3Refunds are made only to the card or bank account from which the payment was originally received, in the original currency. We do not refund to third parties or to a different account.
4.4Bank or card-network charges on the refund, if any, are deducted from the amount refunded unless the refund is due to our error.
5Cancelling the Service
5.1You may cancel at any time by written notice. Cancellation takes effect at the close of the Cycle in progress when we receive your notice; no Cycle is stopped mid-way.
5.2Fees accrued up to the effective date of cancellation remain payable and are invoiced in the normal way.
5.3Your funds are never held by us. They remain on your own broker account throughout, and cancellation does not affect them.
5.4You may also pause the Service (ask us to stop opening new Cycles) without cancelling. No fee is charged for a month with no winning Cycle.
6Questions and disputes
6.1If you believe an invoice is wrong, tell us in writing at REFUND EMAIL within thirty (30) days of the invoice date. We will review it and reply in writing. Disputes are otherwise handled under clause 14 of the Terms and Conditions.
7Language
7.1This Policy is published in English and Arabic. In the event of any inconsistency, the English text prevails.